Get in Touch With Us
Got a question about one of our reviews, spotted something that needs a second look, or want to flag an issue with a casino not on GamStop? This page explains how to reach the team behind Non Gamstop Casinos and what happens once you do.
How to Reach Our Team
Email is the most reliable way to contact us. Write to [email protected] and a member of the editorial team will read your message personally — we do not rely on automated replies to stand in for a real answer.
To help us respond quickly, it helps to mention which page or casino your message relates to, particularly if you are pointing out a factual error in a bonus term, wagering requirement or licensing detail. We aim to reply within two working days, though this can take a little longer during busy periods.
What You Can Get in Touch About
- Review accuracy — If a welcome offer, wagering requirement or payment method listed for any of the casinos we cover looks out of date, tell us. Offers such as those from Betmica, Kikibet or Betninja change frequently, and we rely on reader reports as well as our own checks to keep listings current.
- General questions — Unsure how GAMSTOP self-exclusion interacts with overseas-licensed sites, or how withdrawal limits work at a particular operator? Ask us and we will point you to the relevant guide, including our page on trusted non GamStop casinos in the UK.
- Content suggestions — If there is a topic around casinos not on GamStop, sports betting markets or payment methods you think deserves coverage, we welcome the idea.
- Corrections — Gambling terms, especially bonus cashout limits and expiry dates, are set by operators and can change without notice. Let us know if something you have read doesn't match what a casino currently advertises.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message. We can point you towards GamCare and other independent support services; we are not a treatment provider ourselves.
- Partnership or editorial enquiries — If you represent a gambling operator, software provider or another organisation and would like to discuss working with us, introduce yourself and explain what you have in mind.
What to Expect After You Message Us
Every message is reviewed individually rather than filtered through a template response. If your enquiry concerns a factual claim — for example, a licensing detail, a payment processing time, or a bonus term — we will check it against our current research before replying, and update the relevant page where needed.
We cannot resolve disputes between you and a casino operator directly. If you have an unresolved complaint about a withdrawal, a bonus term or account verification, the correct first step is the casino's own complaints procedure, followed by whatever dispute resolution service its licence requires. We can, however, use your report to inform how we describe that operator's practices going forward.
A Note on What This Site Does and Doesn't Do
Non Gamstop Casinos publishes independent research and comparisons of casinos not on GamStop for readers in the UK aged 18 and over. We do not process payments, hold player funds, or act on behalf of any casino, and we cannot intervene in an individual account issue. Our role is to help readers understand offers, terms and protections before they decide whether to sign up anywhere — including checking things like currency conversion charges, KYC requirements and self-exclusion options for themselves.
If you are contacting us because a gambling habit is causing concern, GamCare and the National Gambling Helpline offer free, confidential support in the UK. We would rather point you there than leave that message unanswered.
Before You Write In
A quick check can sometimes save you a wait:
- If your question is about which casinos we currently rank and why, our guide to trusted non GamStop casinos in the UK covers the criteria we use.
- If it concerns a specific bonus term — minimum deposit, wagering requirement or maximum bonus bet — check the offer details shown alongside that casino first, as operators update these without much notice.
- If it's urgent and related to gambling harm, contacting GamCare directly will get you support faster than waiting on an email reply from us.
Otherwise, drop us a line. We read everything that comes in and welcome the chance to correct, clarify or simply hear what readers think.